Selected Publications

• Jones, M.C., Floyd, I.R. & Twidale, M.B. (2008). Teaching Design with Personas. Proceedings HCIEd 2008. PDF
• Stvilia, B., Twidale, M., Smith, L. C., Gasser, L. (2008). Information quality work organization in Wikipedia. JASIST. 59(6), 983-1001.DOI
• Twidale, M.B., Gruzd, A. & Nichols, D.M. (2008). Writing in the Library: exploring tighter integration of digital library use with the writing process. Information Processing & Management (44) 2, 558-580.DOI
• Nichols, D.M., Chan, C-H., Bainbridge, D., McKay, D. & Twidale, M.B. (2008). A Lightweight Metadata Quality Tool. Proceedings JCDL 2008. 385-388. DOI
• Singh, V & Twidale, M.B. (2008 to appear) The Confusion of Crowds: non-dyadic help interactions. To appear in: Proceedings CSCW2008.
• Twidale, M.B. & Floyd, I.R. (2008) Infrastructures From the Bottom-Up and the Top-Down: Can They Meet in the Middle? Proceedings PDC 2008. 238-241.
• Jones, M.C., Twidale, M.B., & Churchill, E. (2008). Mashing up Visual Languages and Web Mash-ups. Proceedings IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC'08).
• Floyd, I. R., Jones, M. C., Twidale, M. B. (2008) Resolving Incommensurable Debates: A Preliminary Identification of Persona Kinds, Attributes, and Properties. To appear in: Proceedings Artifact: Journal of Virtual Design.
• Nichols, D.M., Bainbridge, D. & Twidale, M.B. (2007). Constructing Digital Library Interfaces. Proceedings, Proceedings of the 2007 conference on Digital libraries, JCDL 2007. 331-332.
• Adamczyk, P.D. & Twidale, M.B. (2007). Supporting multidisciplinary collaboration: requirements from novel HCI education. Proceedings, CHI 2007. 1073-1076.
• Adamczyk, P.D., Hamilton, K., Twidale, M.B. & Bailey, B.P. (2007). HCI and new media arts: methodology and evaluation. CHI '07 extended abstracts on Human factors in computing systems 2813 - 2816.
• Stvilia, B., Gasser, L., Twidale M.B. & Smith, L.C. (2007). A Framework for Information Quality Assessment. JASIST, 58(12), 1720-1733.
• Stvilia, B., Gasser, L., & Twidale, M.B. (2007). Metadata quality problems in federated collections. In: L. Al-Hakim (Ed.), Challenges of Managing Information Quality in Service Organizations. IGI Global. 154-186.
• Jones, M.C., Floyd, I.R. & Twidale, M.B. (2007). Patchworks of Open-Source Software: High-Fidelity Low-cost Prototypes. In St. Amant, K., Still, B. Editors. The Handbook of Research on Open Source Software. Idea Group, Inc. 126-140.
• Huang, J., & Twidale, M.B. (2007). Graphstract: Minimal Graphical Help for Computers. Proceedings, UIST 2007 20 -212.
• Yurcik, W., Su Thompson, R., Twidale, M.B. & Rantanen, E.M. (2007). If you can't beat 'em, join 'em: combining text and visual interfaces for security-system administration. interactions 14(1) 12-14.
• Urban, R., Marty, P., & Twidale, M.B. (2007). A second life for your museum: 3D multi-user virtual environments and museums. Proceedings, Museums and the Web, San Francisco, CA.
• Lueg, C.P., Huang, J., & Twidale, M.B. (2007). Mystery Meat revisited: Spam, Anti-Spam Measures and Digital Redlining. Webology, 4(1), Article 36. http://www.webology.ir/2007/v4n1/a36.html
• Jones, M. C., Floyd, I. R., Rathi, D., Twidale, M.B. (2007). Web Mash-ups and Patchwork Prototyping: User-driven technological innovation with Web 2.0 and Open Source Software. In Proceedings of the 40th Annual Hawaii International Conference on System Sciences (HICSS'07). [PDF]
• Palmer, C., Knutson, E., Twidale, M.B., & Zavalina, O. (2006). Collection Definition in Federated Digital Resource Development. Proceedings, ASIS&T. [PDF]
• Jones, M.C., Rathi, D., & Twidale, M.B. (2006). Wikifying your Interface: Facilitating Community-Based Interface Translation. In Proceedings of the 6th ACM conference on Designing Interactive systems, DIS 2006. 321-330.
• Twidale, M.B. & Nichols, D.M. (2006). Computational sense: the role of technology in the education of digital librarians. Working Paper 10/2006, Department of Computer Science, University of Waikato.
• Nichols, D.M., Bainbridge, D., Downie, J.S. & Twidale, M.B. (2006). Learning by Building Digital Libraries. In Proceedings of the 6th ACM/IEEE-CS Joint Conference on Digital Libraries, JCDL'06. 185-186.
• Lueg, C, Huang, J., & Twidale, M.B. (2006). Mystery Meat: Where does spam come from, and why does it matter? In Proceedings of 15th EICAR Annual Conference "Security in the Mobile and Networked World" 150-163.
• Jones, M.C., Twidale, M.B. (2006). Snippets of Awareness: Syndicating Copy Histories. Technical Report ISRN UIUCLIS--2006/13+CSCW. [PDF]
• Jones, M.C., Rathi, D., Twidale, M.B. and Li, W. (2006). One System, Worldwide: Challenges to Global Information System. Technical Report ISRN UIUCLIS--2006/10+CSCW. [PDF]
• Huang, J., Lueg, C., & Twidale, M.B. (2006). Identifying Forged Received Headers in Spam. Technical Report ISRN UIUCLIS--2006/6+CSCW. [PDF]
• Dix, A. Ormerod, T., Twidale, M.B., Sas, C., Gomes da Silva, P.A., McKnight, L. (2006). Why bad ideas are a good idea. Proceedings of the First Joint BCS/IFIP WG13.1/ICS/EU CONVIVIO HCI Educators' Workshop "HCIEd.2006-1 inventivity: Teaching theory, design and innovation in HCI"
• Gruzd, A. & Twidale, M.B. (2006). Write While You Search: Ambient Searching of a Digital Library in the Context of Writing. Position paper for the Workshop on Digital Libraries in the Context of Users' Broader Activities (DL-CUBA 2006) Joint Conference on Digital Libraries (JCDL'06), Chapel Hill, NC.
• Nichols, D.M. & Twidale, M.B. (2006). Usability Processes in Open Source Projects. Software Process - Improvement and Practice Journal: Special Issue on Free/Open Source Software Processes. 11(2) 149 - 162. [PDF]
• Schnädelbach, H., Koleva, B., Benford, S., Mark Paxton, M., Twidale, M., Anastasi, R. (2006). The Augurscope: refining its design. Presence, Special Issue on Virtual Heritage. 15(3) 278-293.
• Twidale, M.B. (2006). Surveying the Ubicomp Design Space: hill-climbing, fields of dreams, and elephants' graveyards. Workshop on Software Engineering Issues for Ubiquitous Computing, Lancaster, UK, June 2006.
• Rathi, D., Twidale, M.B. & Singh, V. (2006). Your Mark is My Dirt: How Email Signatures Can Impair Text Mining. Technical Report.ISRN UIUCLIS--2006/9+CSCW
• Singh, V., Twidale, M.B. & Rathi, D. (2006). Open Source Technical Support: A Look at Peer Help-Giving. Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06) Track 6 p118c.
• Sheridan, J.G., Dix, A., Lock, S. Twidale, M.B. (2005). Creating Ambient Visualisations using Extreme Prototyping. Technical Report ISRN UIUCLIS--2006/4+CSCW.
• Marty, P.F. & Twidale, M.B. (2005). Usability@90mph: Presenting and Evaluating a New, High-Speed Method for Demonstrating User Testing in Front of an Audience. First Monday 10(7) July. [PDF]
• Twidale, M.B. (2005). Over the shoulder learning: supporting brief informal learning. Computer Supported Cooperative Work 14(6) 505-547.
• Twidale, M.B. & Jones M.C. (2005). "Let them use emacs": the interaction of simplicity and appropriation, International reports on socio-informatics 2(2) 66-71. [PDF]
• Jones M.C. & Twidale, M.B. (2005). What's in a name? Exploring the connections between abstraction and appropriation, International reports on socio-informatics 2(2) 43-47. [PDF]
• Twidale, M.B. & Marty, P.F. (2005). Come On Down! A Game Show Approach to Illustrating Usability Evaluation Methods. interactions 12(6) 24 - 27. [PDF]
• Stvilia, B., Twidale, M.B. Gasser, L. & Smith, L.C. (2005). Information Quality Discussions in Wikipedia. Technical Report ISRN UIUCLIS--2005/2+CSCW. [PDF] A revised version appeared as: Information quality in a community-based encyclopedia. In: S. Hawamdeh (Ed.), Knowledge Management: Nurturing Culture, Innovation, and Technology - Proceedings of the 2005 International Conference on Knowledge Management. Charlotte, NC: World Scientific Publishing Company 101-113.
• Rathi, D., Twidale, M.B., & Singh, V. (2005). Adapting Knowledge Management Systems For Collaborative Technical Problem Solving. In: S. Hawamdeh (Ed.), Knowledge Management: Nurturing Culture, Innovation, and Technology - Proceedings of the 2005 International Conference on Knowledge Management. Charlotte, NC: World Scientific Publishing Company 179-191. [PDF of early draft]
• Huang, J., Lu, B., & Twidale, M.B. (2005). Graphical Abstracts for Explaining Interaction. Proceedings CHINZ 2005. [PDF]
• Lueg, C. & Twidale, M.B. (2005). Do Web Interfaces to Email Services Support Users in Coping with Spam Filter Brittleness? Proceedings CHINZ 2005. [PDF]
• Twidale, M.B., Wang, X.C., & Hinn, D.M. (2005). CSC*: Computer Supported Collaborative Work, Learning, and Play. Proceedings, Computer Supported Collaborative Learning (CSCL) conference, Taipei, Taiwan. 687-696 [DOC] [ PDF]
• Shreeves, S.L., Knutson, E.M., Stvilia, B., Palmer, C.L., Twidale, M.B., & Cole, T.W. (2005). Is 'quality' metadata 'shareable' metadata? The implications of local metadata practice on federated collections. In H.A. Thompson (Ed.) Proceedings of the Twelfth National Conference of the Association of College and Research Libraries, April 7-10 2005, Minneapolis, MN . Chicago, IL: Association of College and Research Libraries. [DOC] [PDF]
• Twidale, M.B. & Nichols, D.M. (2005). Exploring Usability Discussions in Open Source Development. Proceedings, Thirty-Eighth Annual Hawaii International Conference on System Sciences, HICSS-38, Track 7, p.198c. [PDF]
• Sánchez, J. A., Twidale, M. B., Nichols, D. M., Silva, N. (2005). Experiences with starfield visualizations for analysis of library collections. Proceedings of SPIE -- Volume 5669 Visualization and Data Analysis 2005, Robert F. Erbacher, Jonathan C. Roberts, Matti T. Grohn, Katy Borner, Editors, pp. 215-225. [PDF]
• Marty, P.F. & Twidale, M.B. (2005). Extreme Discount Usability Engineering. Technical Report ISRN UIUCLIS--2005/1+CSCW. [PDF]
• Twidale, M.B. and Ruhleder, K. (2004). Where am I and Who am I? Issues in collaborative technical help. Proceedings, CSCW04. 378-387. [PDF]
• Marty, P.F. & Twidale, M.B. (2004). Lost in gallery space: A conceptual framework for analyzing the usability flaws of museum Web sites. First Monday 9(9). [HTML]
• Stvilia, B., Gasser, L., Twidale M. (2004). Measuring and Assuring Metadata Quality in Federated Digital Collections. Poster presented at the Annual Meeting of the ASIS&T. [PPT]
• Hopkins, L.D., Twidale, M.B. & Pallathucheril, V.G. (2004). Interface devices and public participation. Proceedings of the 3rd Annual Public Participation GIS Conference, Madison, WI: Urban and Regional Information Systems Association. 71-83. [DOC] [PDF]
• Hinn, D. M., Wang, X. C., & Twidale, M. B. (2004). Collaborative Learning of Computer Applications in the Contexts of Work, Learning and Play. Proceedings, 4th Annual IEEE International Conference on Advanced Learning Technologies, Joensuu, Finland. 201-205. [PDF]
• Wang, X. C., Hinn, D. M., & Twidale, M. B. (2004). Spontaneous collaboration: Perspectives from computer supported learning, play, and work. Paper presented at the annual meeting of American Educational Research Association, San Diego, CA. [PDF]
• Stvilia, B., Gasser, L., Twidale, M., Shreeves, S.L., & Cole, T.W. (2004). Metadata quality for federated collections. In Proceedings of ICIQ04 - 9th International Conference on Information Quality. Cambridge, MA : 111-125. [PDF]
• Schnädelbach H., Koleva B., Twidale M.B., Benford S. (2004). The Iterative Design Process of a Location-aware Device for Group Use. Proceedings Ubicomp2004, Lecture Notes in Computer Science Vol 3205. 329-346.
• Twidale, M.B. and Ruhleder, K. (2004). Over-the-Shoulder Learning in a Distance Education Environment. In C. Haythornthwaite & M.M. Kazmer (Eds.) Learning, Culture and Community in Online Education: Research and Practice. NY: Peter Lang. 177-194. [DOC] [PDF]
• Knutson, E., Palmer, C. & Twidale, M. (2003). Tracking Metadata Use for Digital Collections. In DC-2003: Proceedings of the International DCMI Metadata Conference and Workshop p. 243-244. [PDF]
• Nichols, D.M., McKay, D. & Twidale, M.B. (2003). Participatory Usability: Supporting Proactive Users. Proceedings, CHINZ'03, Dunedin, New Zealand.63-68.


• Knutson, E., Palmer, C. & Twidale, M. (2003). Tracking Metadata Use for Digital Collections. In DC-2003: Proceedings of the International DCMI Metadata Conference and Workshop p. 243-244. [PPT] [PDF]
• Lu, B. & Twidale, M.B. (2003). Managing Multiple Passwords and Multiple Logins: MiFA Minimal-Feedback Hints for Remote Authentication. In Proceedings of Interact 2003, Zurich. IOS Press 821-824.


• Lu, B. & Twidale, M.B. (2003). Sandbox: An Encapsulated Exploratory Environment. Technical Report ISRN UIUCLIS--2003/3+CSCW.


• Lu, B. & Twidale, M.B. (2003). GraphStract: Graphical Abstracts for Explaining Interaction. Technical Report ISRN UIUCLIS--2003/4+CSCW.


• Nichols, D.M. & Twidale, M.B. (2003). The Usability of Open Source Software. First Monday 8(1) - January 6th 2003 PDF
  
  
• Twidale, M.B. & Marty, P.F. (2000). Coping with errors: the importance of process data in robust sociotechnical systems. Proceedings, CSCW'00, Philadelphia, 269-278. PDF
  
  
• Nichols, D.M., Pemberton, D., Dalhoumi, S., Larouk, O., Belisle, C., and Twidale, M.B. (2000). DEBORA: Developing an Interface to Support Collaboration in a Digital Library. In José Borbinha & Thomas Baker, (Eds.), Research and Advanced Technology for Digital Libraries, 4th European Conference, ECDL 2000 Lisbon, Portugal, September 200, Proceedings, appearing in the series Lecture Notes in Computer Science N° 1923, Edited by G. Goos, J. Harmanis and J. van Leeuven; Springer-Verlag, Berlin, 239-248.
  
  
• Ruhleder, K. & Twidale, M.B. (2000). Reflective Collaborative Learning on the Web: Drawing on the Master Class. First Monday Volume 5, Number 5 - May 1st 2000. Also Technical Report ISRN UIUCLIS--1999/1+CSCW.
  
  
• Twidale, M.B. (2000). Interfaces for Supporting Over-The-Shoulder Learning. In M. Benedict (Ed.), Proceedings, HICS 2000: The Fifth Annual Conference on Human Interaction with Complex Systems. The Beckman Institute, University of Illinois at Urbana-Champaign. April 2000. pp 33-37.
  
  
• Twidale, M.B. & Marty, P.F. (2000). The use of process data to support error recovery in robust collaborative systems. Technical Report ISRN UIUCLIS--2000/1+CSCW.
  
  
• Crabtree, A., Nichols, D.M., O'Brien, J., Rouncefield, M. and Twidale, M.B. (2000). Ethnomethodologically-informed ethnography and information systems design. JASIS 51 (7) 666-682.
  
  
• Marty, P.F. & Twidale, M.B. (2000). Unexpected help with your web-based collections: Encouraging data quality feedback from your online visitors. Proceedings, Museums and the Web, Minneapolis, April 2000.
  
  
• Twidale, M.B. & Marty, P.F. (1999). An Investigation of Data Quality and Collaboration. Technical Report ISRN UIUCLIS--1999/9+CSCW. 
  
  
• Rayward, W.B. & Twidale, M.B. (1999). From Docent to Cyberdocent: Education and Guidance in the Virtual Museum. Archives and Museum Informatics 13(1) 23-53. Also GSLIS Technical Report ISRN UIUCLIS--1999/8+CSCW.
  
  
• Twidale, M.B. (1999). Over the shoulder learning: supporting brief informal learning embedded in the work context. Technical Report ISRN UIUCLIS--1999/2+CSCW.
  
  
• Twidale, M. B., & Nichols, D. M. (1999). Computer Supported Cooperative Work in the Information Search and Retrieval Process. In M.E. Williams (Ed.), Annual Review of Information Science and Technology (Vol. 33, pp. 259-319). Medford: Information Today. Abstract
  
  
• Nichols, D. M. & Twidale, M. B. (1999). Computer supported cooperative work and libraries. Vine 109 10-15. (special issue on Virtual communities and information services).
  
  
• Twidale, M.B. & Nichols, D.M. (1998). Designing Interfaces to Support Collaboration in Information Retrieval. Interacting with Computers, 10(2), 177-93.
  
  
• Twidale, M.B. & Nichols, D.M. (1998). A Survey of Applications of CSCW for Digital Libraries. Technical Report - CSEG/4/98, Computing Department, Lancaster University, UK.
  
  
• Crabtree, A., Nichols, D.M., O'Brien, J., Rouncefield, M. and Twidale, M.B. (1998). The contribution of ethnomethodologically-informed ethnography to the process of designing digital libraries. Technical Report - CSEG/5/98 Computing Department, Lancaster University, UK. This is an early version of the JASIS paper.
  
  
• Twidale, M.B., Nichols, D.M. and Paice, C.D. (1997). Browsing is a collaborative process. A revised version is in Information Processing & Management, 1997, 33(6), 761-83.
  
  
• Crabtree, A., Twidale, M.B. O'Brien, J. & Nichols, D.M. (1997). Talking in the Library: Implications for the Design of Digital Libraries. Proceedings of ACM Digital Libraries '97, (Eds.) Allen, R.B. & Rasmussen, E., Philadelphia, PA, 221-228.
  
  
• Nichols, D.M., Twidale, M.B. and Paice, C.D. (1997). Recommendation and Usage in the Digital Library, Technical Report CSEG/2/97, Computing Department, Lancaster University.
  
  
• Twidale, M.B., Chaplin, D., Crabtree, A., Nichols, D.M., O'Brien, J & Rouncefield, M. (1997). Collaboration in Physical and Digital Libraries. British Library Research and Innovation Report No. 64, ISBN: 071233324X.
  
  
• Nichols, D.M. & Twidale, M.B. (1997). Matchmaking and Privacy in the Digital Library: striking the right balance. Proceedings of the 4th UK/International Conference on Electronic Library and Visual Information Research (ELVIRA 4), Milton Keynes, 6-8 May 1997, ASLIB: London, UK, 31-38, ISBN 0851424015.
  
  
• Twidale, M.B. and Nichols, D.M. (1996). Collaborative browsing and visualisation of the search process, ASLIB Proceedings, 48(7-8), 177-182. (Also in Electronic library and visual information research 3, (Eds.) Collier, M. & Arnold, K., 1996, ASLIB, 51-60, ISBN: 0 85142 383 3).
  
  
• Twidale, M.B., Nichols, D.M., Smith, G. and Trevor, J. (1995). Supporting Collaborative Learning during Information Searching. Proceedings, CSCL'95 Bloomington, Indiana pp367-374.
  
  
• Twidale, M. B., Randall. D. & Bentley, R. (1994). Situated evaluation for cooperative systems. Proceedings, CSCW'94, Chapel Hill, NC, 441-452.
  
  
• Twidale, M. B., Rodden, T. & Sommerville, I. (1993). The Designers’ Notepad: supporting and understanding cooperative design. In Proceedings of ECSCW’93, Milan, 1993, pp. 93-108. {PDF format}
  
  
• Twidale, M. B. (1993). Rules of etiquette at the global cocktail party: issues of metaphor in CSCW design. ESPRIT COMIC project working paper COMIC-LANCS-4-3.
  
  
• Twidale, M. B. (1993). Redressing the balance: the advantages of informal evaluation techniques for Intelligent Learning Environments. Journal of Artificial Intelligence In Education 4 (2/3) 155-178.

Presentations

• Twidale, M.B. (2006). Surveying the Ubicomp Design Space: hill-climbing, fields of dreams, and elephants' graveyards. Position Paper, Workshop on Software Engineering Challenges for Ubiquitous Computing June 1-2, 2006 - Lancaster, UK. [DOC]
• Twidale, M.B. (2006). Worrying about Infrastructure. Position paper for CHI Workshop on Usability Research Challenges for Cyberinfrastructure and Tools. [DOC]
• Twidale, M.B. (2005). A Pandora's Box of Mixed Metaphorical Levers for the I-Scholar's Toolbelt. Position Paper, The First Conference of the i-School Community, State College, PA [DOC]
• Twidale, M.B. (2005). Silver Bullet or Fool's Gold: Supporting usability in open source software development. Invited talk in Extending the Discipline Track, 27th International Conference on software Engineering, St. Louis, May 2005. [PPT]
• Twidale, M.B. & Nichols, D.M. (1998). Using studies of collaborative activity in physical environments to inform the design of digital libraries. Presented at the CSCW'98 Workshop Collaborative and co-operative information seeking in digital information environments. (Also as Technical Report - CSEG/11/98).
  
  
• Twidale, M.B. (1996). Supporting the Users of the Digital Library. Invited talk given at Libraries, People, and Change: A Research Forum on Digital Libraries, Thirty-Eighth Allerton Institute, Allerton Park, University of Illinois, Monticello, IL, October 1996.
  
  
• Twidale, M.B. (1995). How to Study and Design for Collaborative Browsing in the Digital Library. Invited talk given at How We Do User-Centered Design and Evaluation of Digital Libraries: Methodological Forum, Thirty-Seventh Allerton Institute, Allerton Park, University of Illinois, Monticello, IL, October 1995.